"Everyone was soaked, but as soon as it became clear that the race was being neutralized, the atmosphere changed completely," Hotel manager
Guillaume Villeneuve said."It happened very suddenly," Villeneuve begins. "The hailstorm was of extreme severity. The peloton decided to stop, and we were simply in the right place at the right time."
Hotel transformed in a matter of seconds
Describing the initial moment of panic as riders fled from huge hailstones, veering off course to the hotel and effectively neutralising the race themselves, Villeneuve described the initial panic.
“And then everyone came in at once. First the riders, then the support staff, the media, and the security forces. In a matter of seconds, our hotel changed completely.
“We didn’t count them, but there were a huge number. In the first few minutes, there was some chaos. No one really knew what was going to happen. Was the race cancelled? Would they start again?”
Despite the panic, the hotel quickly embraced their sudden surge in popularity, making use of their extensive bars and lounges to temporarily house the riders and dishing out towels to help them dry and keep warm.
“We are lucky that we have a lot of space,” Villeneuve said. “We have various lounges, a bar, and a fitness room. The riders quickly dispersed throughout the building. After the initial surprise, we simply did what any hotelier would do: help people looking for shelter.
“Really soaking wet. So we immediately handed out towels so they could dry themselves off. Then we offered hot drinks, because it was cold and everyone needed to warm up again.”
The race rushes for cover in extreme hail conditions
Hotel feeds riders and keeps them warm as fans and guests step up to help
Praising the discipline and manners of the cyclists, he noted how guests and fans stepped up to start providing sustenance and towels to the riders as children took advantage of their opportunity to make memories with their heroes. In what proved a feel-good story for a peloton that had just been battered by the elements, the situation went well for Villeneuve.
"We handed out fruit, as well as candy and other small treats, anything that could provide quick energy. In the end, everything went remarkably calmly. Cyclists are incredibly disciplined. After a few minutes, the situation was actually very easy to manage.
“Of course I recognized Tadej Pogacar. As soon as it became clear that the race had been neutralized, everyone relaxed. The atmosphere changed completely. Everyone was laughing."
Dramatic moment turns into heartwarming moment
He added: "Our guests were surprised at first. They had walked to the road to watch the Vuelta ride past, and suddenly they were experiencing the Vuelta in their own hotel. Children were walking around for selfies and autographs. The riders took plenty of time for that. They were incredibly friendly.
"The parents handed out towels together with us. They helped carry around drinks. That was particularly beautiful to see."
The hotel has shot to fame in the days since the incident, with riders taking to the internet to leave good reviews, a host of journalists highlighting the hotel and a memorable moment in the hotelier's career.